fact_check
Intake checklist & service templates
The rules every enquiry is graded against. Edit the built-ins, or create your own — new enquiries filed under a template are analysed exactly to its checklist.
description
Leaking tap / mixerBuilt-in · 7 required details · 2+ photos
Customised
Dripping or leaking taps, mixers and spouts, including wall-mounted mixers.
7 required details2 inspection triggers2 assumptions3 exclusions
Required details
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Location in propertyCriticalAsk customerDetermines access requirements and likely fixture configuration.
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Fixture typeCriticalAsk customerMixer vs pillar tap, washer vs cartridge, changes parts and labour.
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Water isolation accessAsk customerIsolation valve access determines whether the repair can proceed on the first visit.
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Water damageAsk customerDamage to cabinetry or walls may indicate a concealed leak needing inspection.
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UrgencyCriticalAsk customerSeparates standard bookings from emergency call-outs and pricing.
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Property accessCriticalAsk customerDriveway/parking, gate access and site entry affect the visit and quote.
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Customer availabilityAsk customerNeeded to schedule the visit or inspection window.
Inspection triggers
warning_amberSigns of a possible concealed leak or visible water damage
warning_amberFixture type cannot be established from the enquiry or photos
Assumptions
checkFixture is a standard residential tap/mixer unless photos indicate otherwise
checkRepair is to the tap/mixer itself, not the incoming water main
Exclusions
closeConcealed in-wall pipe repairs
closeReplacement of tile, benchtop or cabinetry damaged by water
closeMain pressure-regulating valve work
description
Toilet repair / replacementBuilt-in · 6 required details · 2+ photos
Leaking, running, blocked or broken toilets, including full replacement.
6 required details2 inspection triggers2 assumptions3 exclusions
Required details
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Location in propertyCriticalAsk customerDetermines access requirements and likely fixture configuration.
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Toilet styleAsk customerClose-coupled vs wall-faced vs in-wall cistern changes parts and labour.
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Issue typeCriticalAsk customerLeak, blockage, running water or crack each route to different work.
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UrgencyCriticalAsk customerSeparates standard bookings from emergency call-outs and pricing.
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Property accessCriticalAsk customerDriveway/parking, gate access and site entry affect the visit and quote.
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Customer availabilityAsk customerNeeded to schedule the visit or inspection window.
Inspection triggers
warning_amberOverflow, sewage or floor damage indications
warning_amberToilet style cannot be established (in-wall cistern changes scope significantly)
Assumptions
checkStandard residential pan and cistern unless photos indicate otherwise
checkExisting water and waste connections remain serviceable
Exclusions
closeSewer main or boundary trap work
closeFloor/wall tile or waterproofing repair
closeStructural or sub-floor frame damage
description
Hot-water-system issueBuilt-in · 7 required details · 1+ photos
No hot water, leaking tanks, error codes and pilot/gas issues.
7 required details2 inspection triggers2 assumptions3 exclusions
Required details
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System typeCriticalAsk customerGas, electric, heat pump or continuous-flow changes diagnosis entirely.
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SymptomsCriticalAsk customerLeak, no hot water, error code or smell each route to different work.
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Location in propertyCriticalAsk customerDetermines access requirements and likely fixture configuration.
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System ageAsk customerAge drives repair-vs-replace decisions and warranty state.
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UrgencyCriticalAsk customerSeparates standard bookings from emergency call-outs and pricing.
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Property accessCriticalAsk customerDriveway/parking, gate access and site entry affect the visit and quote.
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Customer availabilityAsk customerNeeded to schedule the visit or inspection window.
Inspection triggers
warning_amberGas, electrical or tank-leak indications
warning_amberSystem type unknown — on-site identification required
Assumptions
checkSystem is standard residential capacity unless photos indicate otherwise
checkExisting gas/water/electrical connections are serviceable
Exclusions
closeGas main or meter work
closeElectrical switchboard or circuit work
closeReplacement of damaged flooring, walls or enclosures
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Storm-water drain checkCustom · 4 required details · 1+ photos
Toilet repair / replacement
verified_userTradie verified: Templates encode trade judgement — QuoteReady never prices work or diagnoses faults on its own.