Blocked storm water drain following heavy rain

• Floor water: photograph and flagQR-PB-028

  Water tracking under floor coverings is easy to underestimate from a description. Capture it as evidence and let the operator decide on inspection.

  overflowQuoteReady service playbook · match 100%
• Minimum evidence for a confident first visitQR-PB-064

  One wide photo showing the situation and one close-up of the affected component. Below that, expect to ask questions or book an inspection.

  insufficient diagnostic evidenceQuoteReady service playbook · match 100%
• Sewage odour is a safety signal, not a quoteQR-PB-027

  Escalate it through the safety path and stop estimating until it is resolved by the appropriate professional process.

  overflowQuoteReady service playbook · match 68%

Reference only. This guidance shapes what to ask or check next — the readiness score, the band and the safety routing are decided by the rules engine.