“Hot-water unit leak (Rheem Stellar 330). Our hot-water unit is leaking and there is a smell near the unit. We have no hot water. Please call urgently.”
Submitted via Customer intake
Customer-supplied site photo
Gas, electric, heat pump or continuous-flow changes diagnosis entirely.
Age drives repair-vs-replace decisions and warranty state.
Driveway/parking, gate access and site entry affect the visit and quote.
Industry-standard quote as a Word document or PDF. You set every price.
Loading quotes…
Something in the enquiry matches urgent safety patterns (e.g. gas odour, sewage, flooding). Do not use this assessment as a safety diagnosis — follow the appropriate professional or emergency process before any work is scheduled.
Any active trigger locks fixed pricing until the trigger is cleared on site.
Together these usually mean isolation and replacement consideration rather than a repair. Set expectations before the visit rather than on the day.
Tank seams, fittings and the relief valve look similar in a description but are different jobs. A photo of the wet area plus the unit narrows it down.
Constant discharge can come from the valve or from system pressure. Don't price a tank replacement before that is checked.
Reference only. This guidance shapes what to ask or check next — the readiness score, the band and the safety routing are decided by the rules engine.
QuoteReady assists scope readiness. Final trade assessment and warranty responsibility stay with the qualified professional, and every price and customer message needs your approval before dispatch.
Reviewed by Alex MillerCalculated from the customer enquiry and attached evidence.
Reviewing the photo captures against your standard callout rates.
Customer confirmation of isolation valve access and on-site inspection time.