HS
Harold SimmonsEnquiry
0402 117 663 • Mobilephoto_library0 photos attachedStandard urgency
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“Bathroom tap dripping in the hallway ensuite. Please have a look when you can.”
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“Bathroom tap dripping in the hallway ensuite. Please have a look when you can.”
Submitted via Customer intakeDetermines access requirements and likely fixture configuration.
Mixer vs pillar tap, washer vs cartridge, changes parts and labour.
Isolation valve access determines whether the repair can proceed on the first visit.
Damage to cabinetry or walls may indicate a concealed leak needing inspection.
Driveway/parking, gate access and site entry affect the visit and quote.
Needed to schedule the visit or inspection window.
Industry-standard quote as a Word document or PDF. You set every price.
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Key job details are absent. Send the customer the prepared follow-up questions before committing to anything.
Tell the customer water will be off for the duration and check nothing else on the property depends on it at that time (e.g. a tenanted unit).
Seized isolation valves are common on older installations. When the valve will not turn, add a replacement stop valve to the parts list rather than discovering it on site.
Confirm whether the body can be reached from the wall or the adjacent room. Access determines whether this is a one-visit repair or a two-stage job.
Reference only. This guidance shapes what to ask or check next — the readiness score, the band and the safety routing are decided by the rules engine.
QuoteReady assists scope readiness. Final trade assessment and warranty responsibility stay with the qualified professional, and every price and customer message needs your approval before dispatch.
Reviewed by Alex MillerCalculated from the customer enquiry and attached evidence.
Reviewing the photo captures against your standard callout rates.
Customer confirmation of isolation valve access and on-site inspection time.