NP
Nadia PetrovEnquiry
0468 224 190 • Mobilephoto_library0 photos attachedStandard urgency
format_quote
“No hot water at all since this morning. The unit is out in the garage.”
Submitted via Customer intakeLoading job…
“No hot water at all since this morning. The unit is out in the garage.”
Submitted via Customer intakeGas, electric, heat pump or continuous-flow changes diagnosis entirely.
Age drives repair-vs-replace decisions and warranty state.
Separates standard bookings from emergency call-outs and pricing.
Driveway/parking, gate access and site entry affect the visit and quote.
Needed to schedule the visit or inspection window.
Industry-standard quote as a Word document or PDF. You set every price.
Loading quotes…
Key job details are absent. Send the customer the prepared follow-up questions before committing to anything.
Roof, cupboard or external — the position changes access, safety and duration. Ask the customer where it is before scheduling.
Together these usually mean isolation and replacement consideration rather than a repair. Set expectations before the visit rather than on the day.
These units use tradie-specific parts and often have longer lead times. Confirm availability before promising a date.
Reference only. This guidance shapes what to ask or check next — the readiness score, the band and the safety routing are decided by the rules engine.
QuoteReady assists scope readiness. Final trade assessment and warranty responsibility stay with the qualified professional, and every price and customer message needs your approval before dispatch.
Reviewed by Alex MillerCalculated from the customer enquiry and attached evidence.
Reviewing the photo captures against your standard callout rates.
Customer confirmation of isolation valve access and on-site inspection time.